Employee engagement

Employee engagement, also called work engagement or worker engagement, is a business management concept. An "engaged employee" is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization's interests. According to Scarlett Surveys, "Employee Engagement is a measureable degree of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn & perform at work". Thus engagement is distinctively different from satisfaction, motivation, culture, climate and opinion and very difficult to measure.

Aspects of Employee Engagement

Three basic aspects of employee engagement according to the global studies are:-

· The employees and their own unique psychological make up and experience
· The employers and their ability to create the conditions that promote employee
engagement
· Interaction between employees at all levels.
Thus it is largely the organization’s responsibility to create an enviro nment and culture
conducive to this partnership, and a win-win equation.

Factors Leading to Employee Engagement

Career Development-

Opportunities for Personal Development

Organizations with high levels of engagement provide employees with opportunities to
develop their abilities, learn new skills, acquire new knowledge and realise their
potential. When companies plan for the career paths of their employees and invest in
them in this way their people invest in them.
Career Development – Effective Management of Talent
Career development influences engagement for employees and retaining the most
talented employees and providing opportunities for personal development.
Feeling
valued
&
Involved
Career Development- Opportunities
for personal development
Career Development – Effective
Management of talent
Leadership- Clarity of company
values
Leadership – Respectful treatment
of employees
Leadership – Company’s standards
of ethical behavior
Empowerment
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Equal opportunities & fair treatment
Performance Appraisal
Pay & benefits
Health & Safety
Job satisfaction
Communication
Family friendliness
Co-operation8

Leadership-
Clarity of Company Values

Employees need to feel that the core values for which their companies stand are
unambiguous and clear.
Leadership – Respectful Treatment of Employees
Successful organizations show respect for each employee’s qualities and contribution –
regardless of their job level.
Leadership – Company’s Standards of Ethical Behaviour
A company’s ethical stand ards also lead to engagement of an individual

Empowerment

Employees want to be involved in decisions that affect their work. The leaders of highengagement workplaces create a trustful and challenging environment, in which
employees are encouraged to dissent from the prevailing orthodoxy and to input and
innovate to move the organization forward.
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How much employees are prepared to endorse the products and services which their
company provides its customers depends largely on their perceptions of the quality of
those goods and services. High levels of employee engagement are inextricably linked

with high levels of customer engagement